To ensure a safe, punctual, reliable, and cost-effective delivery of services through robust and fair management of your direct reports.
Supporting the Operations Manager to deliver a highly skilled and trained workforce through
driver engagement and compliance with operational policies and procedures
To develop and lead through staff engagement the core principles of service delivery and great customer service whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture, to sustain business growth
To motivate your team to take Customer Service to the standard that delights our customers
Undertake the duties of the Operations Manager in their absence.