Assistant Operations Manager
Reporting to: Operations Manager
Direct Reports: Drivers
Basic Purpose of Role
To ensure a safe, punctual, reliable, and cost-effective delivery of services through robust and fair management of your direct reports.
Supporting the Operations Manager to deliver a highly skilled and trained workforce through
driver engagement and compliance with operational policies and procedures
To develop and lead through staff engagement the core principles of service delivery and great customer service whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture, to sustain business growth
To motivate your team to take Customer Service to the standard that delights our customers
Undertake the duties of the Operations Manager in their absence.
Main Duties
Drive engagement with driving team and customers
To carry out driver appraisals and direct report appraisals and improve staff skills and
identify any training needs.
To conduct any disciplinary, grievance or absence management reviews in accordance
with Company policy.
To carry out return to work interviews
To ensure all drivers are inducted effectively.
To ensure that staff welfare issues are dealt with effectively.
To manage your direct reports in accordance with Rotala policies, standard operating
procedures, and all relevant legislation
To support the Operations Manager in delivering agreed plans and budgets, including
established level of service and service quality
Ensure that the Operator’s Licence undertakings are adhered to.
Support the Operations Manager to ensure staff planning at the depot meets the operating
requirements of the business
Ensure an effective working relationship with recognised trade union representatives and officials
To support the Operations Manager to manage and plan collision reduction and staff/
passenger injury reduction
To ensure the effective management of Incident Prevention.
To manage and deliver agreed key performance indicators
To ensure positive working relationships are maintained between operations, commercial and engineering functions
Ensure you liaise with external bodies to improve performance of lost miles and punctuality.
To support the Operations Manager ensuring all cash handling procedures are followed.
To be responsible for Driving licence, DQC and Tacho checking (if required).
Special Working Conditions
Deemed to be a “senior manager” under the working time regulations
Ability to travel across the operating area.
Company Responsibilities
To undertake any additional duties at the request of your line manager, which is deemed to be within your competency
To induct, manage and develop any personnel within your responsibility
To adhere to all Rotala policies and procedures
To be GDPR compliant in everything that you do.
To undertake any training and development activities at the request of your line manager.
To comply with all Safety policies and support new initiatives
Health and Safety Responsibilities
To comply with your responsibilities for Health and Safety at all times.
To ensure compliance with legislation, company policies and procedures.
To ensure that risk assessments are carried out for areas and activities under your control, that appropriate control measures are implemented, and the assessment communicated to all of those who may be at risk
To report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
To promote and implement Injury Prevention and safe working practices by means of
campaigns/initiatives and to promote a positive attitude to safety through personal leadership
To undertake safety tours and safety conversations and ensure that direct reports do the same.
Where follow-up actions are identified to ensure they are documented, and effective remedial action is taken
Skills, Experience and Qualifications Required
Strong people management abilities,
Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
Mentoring/coaching skills in the progression of the deliverables of the business
Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
Aptitude to build and maintain stakeholder relations indicative of a professional leader.
A professional manner, a can do attitude and good communications and interpersonal skills are a must.
An up to date PCV licence and DQC is essential
Performance Measures
Driver Efficiency - Driver Cost - Lost mileage - Punctuality
Collisions per million miles - Passenger injuries per
million miles - Driver Turnover - Staff absence
Customer Comments - LTI’s
Environmental Responsibilities
To encourage our drivers to drive more fuel efficiently.
To encourage our drivers to reduce engine Idling.
To ensure that waste is segregated appropriately to
maximize recycling and that lighting and heating in
the depot is used efficiently.
Miscellaneous:
Assist the Company to continually improve its services.
To undertake any training relevant to the role where necessary.
This list is not exhaustive, and the Assistant Operations Manager will be expected to undertake any other reasonable duties or function and provide cover for other staff members as deemed necessary by management.
Closing Date Friday 28th March 2025
REVIEW ARRANGEMENTS
The details contained in this Job Description reflect the content of the job at the date it was prepared. However, it is
inevitable that over time, the nature of the jobs may change. Existing duties may no longer be required, and other duties may be gained without changing the general nature of the post or the level of responsibility entailed. Consequently, Rotala will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.