QUALITY, STANDARDS & TARGETS


Quality Counts as do Targets

Stagecoach Preston Bus and its team of staff try hard to provide a reliable, safe, high
quality level of service. We regularly monitor our services on an ongoing basis.


SERVICE RELIABILITY

Service Monitoring

At Preston Bus we undertake regular monitoring of our services and we are happy to share the results with our customers. The survey work is undertaken in a number of ways sometimes looking at different elements as to the quality and the reliability of the services operated.


Targets

Our target is to have 96% of our services operated in accordance with the standard set by the Traffic Commissioner (whose figure is 95%).
Our monitoring of departures across the network has provided the following figures:

Month
% compliant
checks made
went early
(2 or more mins)
went late
(5+ mins)
failed to arrive
June 2007
100%
54
0
0
0
July 2007
96%
54
0
2
0
August 2007
96%
55
0
2
0
September 2007
94%
52
0
3
0
October 2007
98%
53
1
0
0
November 2007
96%
54
1
1
0
December 2007
98%
54
0
1
0
January 2008
100%
53
0
0
0
February 2008
100%
54
0
0
0
July 2009
99%
7415
0
14
9
August 2009
97%
5972
2
95
9
September 2009
92%
5343
0
64
33

Preston Bus sets as its minimum standard the one set by the Traffic Commissioner but aims to achieve 96%. This is that 96% of journeys should operate no more than 1 minute early or more than 5 minutes late. In addition on services which are registered as frequent (at least every 10 minutes) the gap between buses should not average more than 10 minutes. On this basis Preston Bus achieved both the Traffic Commissioner’s target and its own every month except September.