M-tickets FAQs

M-ticketing Frequently Asked Questions

Currently there are no known problems with the performance or functionality of the app.

If you are still experiencing problems after reading the FAQs below, please call 01772 253671 or email mticketing@rotala.co.uk.

  1. What is the Preston Bus M-Tickets app, and where can I get it?
  2. How do I buy M-Tickets?
  3. How many M-Tickets do I need to buy?
  4. How can I pay for my M-Tickets?
  5. How do I set up a payment card?
  6. What kind of M-Tickets can I purchase?
  7. How do M-Tickets work?
  8. Do I need an internet connection to use M-Tickets?
  9. What happens if an inspector needs to check my ticket?
  10. Can I transfer my tickets to another phone?
  11. My phone battery ran out before I could show my M-Ticket to the bus driver.

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What is the Preston Bus M-Tickets app and where can I get it?

The app allows you to buy and load bus tickets on your phone or tablet. It is available to download FREE on Google Play™ (Android devices) and on the App Store (iPhone and iPad).

You then just show the M-Ticket on your phone or tablet to the driver and he will accept it just like any other ticket. It replaces the paper ticket as no ticket will be issued by the driver, although M-Tickets will be checked for validity.

Once you have decided to buy an M-Ticket, you will be asked to provide your payment card details. Once this is done, the M-Ticket will go into your M-Ticket wallet until you want to use it at which point you activate it.

The details of how long the ticket is valid for will appear on the M-Ticket on the phone.

When the M-Ticket expires it will automatically go into the ‘expired’ area of the wallet but cannot be used again like an active M-Ticket.

We strongly recommend that you create an account with us on the app. If your phone is lost or damaged, this will allow us to transfer your tickets to a new device. However, creating an account is not a requirement to purchasing a ticket.

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How do I buy M-Tickets?

Once you have downloaded the app, simply select the ticket type that you wish to buy. Currently, we have the full range of Preston Bus tickets available to purchase (except single tickets) on the app, at the same prices as on the bus. Simply enter your payment card details to buy the M-Ticket. The M-Ticket will then appear in your ticket wallet. Activate the ticket when you need to use it and show to the driver.

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How many M-Tickets do I need to buy?

There is no minimum purchase, you only need to buy the tickets you want. All tickets you buy are put in your wallet and stored until activated.

How can I pay for my M-Tickets?

We accept all major types of credit and debit cards.

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How do I set up a payment card?

You will need to enter your card details into the app for the first time. These can then be stored securely until your next purchase, when you will need to enter the 3 digit security code on the back of the card.

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What kind of M-Tickets can I purchase?

The following tickets can currently be purchased on the app:

Adult EasiDay: £3.75

Family EasiDay: £5.50

Adult EasiDay Gold: £6.80

Child EasiDay Gold: £4.50

Family EasiDay Gold: £12.00

Adult EasiWeek: £12.00

Child EasiWeek: £10.00

Adult EasiWeek Gold: £20.20

Child EasiWeek Gold: £13.10

Adult Easi28Day: £42.00

Child Easi28Day: £33.00

Adult Easi28Day Gold: £76.00

Child Easi28Day Gold: £47.00

Please note that Preston Bus Easi Tickets are valid on the Preston Bus City Network, Preston Park and Ride, service 12, 13, 112, 75 (between Preston and Lea Gate only), 80 (between Preston and Hoyles Lane only) and 280/X80 (between Preston and Tickled Trout only).

Preston Bus Easi Gold Tickets are valid on the above services plus the entire Preston-Skipton 280/X80 service.

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How do M-Tickets work?

Once downloaded and purchased, your M-Tickets will appear as ‘purchased’ in your Ticket Wallet.

When you want to use one, choose the ticket you want (they are listed from oldest at the top to newest at the bottom) and select ‘Activate’ – you will be asked to confirm this instruction.

When a ticket is activated, the app will generate a moving image ticket on your phone’s screen; this will stay active for the rest of your journey.

You need to show this to the driver when you get on the bus so they can check the M-Ticket is valid.

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Do I need an internet connection to use M-Tickets?

You need an internet connection to purchase a ticket. The app also needs to communicate with our system to keep itself up to date when you’re out and about. You do not need an internet connection to activate an already purchased ticket – so a poor phone signal where you board a bus should not be a problem. Please note that the app is not designed to work with Wi-Fi only devices such as tablets and iPods.

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What happens if an inspector needs to check my ticket?

The inspector will ask you to display your activated ticket, and will ask you to display the barcode on the ticket. The inspector will be able to scan the barcode on his device to check the ticket’s validity.

Can I transfer my tickets to another phone?

M-Tickets are locked to the phone on which they are purchased. If you change your phone, we can transfer the ticket for you. Please download the app to the new phone and contact us by emailing mticketing@rotala.co.uk with your name and contact phone number and we will transfer the tickets over.

My phone battery ran out before I could show my M-Ticket to the bus driver.

It is your responsibility to ensure that your phone has enough battery power to be able to show a valid M-Ticket to the driver, and also any inspector throughout your journey. If you cannot do this, you will need to buy a ticket from the driver using cash.

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